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Saturday, March 14, 2015

Vacancy at iCALL Psychosocial Helpline

iCALL Psychosocial Helpline; a field action project of the Centre for Human Ecology at the Tata Institute of Social Sciences Mumbai, provides counselling, support, information and referral to individuals in emotional and psychological distress, over the telephone and email.

The helpline currently runs six days a week, from Monday to Saturday, from 10 AM to 10 PM.

iCALL is looking to expand its operations to 7 days a week and then 24 hours a day and is looking to double its team strength



Job profile – Counsellor
The candidate shall report directly to the Programme Coordinator at iCALL, and shall be responsible primarily for answering calls, maintaining records, monthly reports of the calls attended on the helpline. Additionally the candidate shall be expected to be proactive in carrying out publicity and outreach activities for the promotion of the helpline. Candidates shall also be required to deliver talks, training, and workshops on topics related to counselling, mental health and psychosocial well-being. Selected candidates will have to undergo rigorous training before they start attending to actual calls. Counselling will be a supervised activity whereby an opportunity to learn and upgrade themselves on one hand and to take care of their own mental health issues on the other, will provided on an ongoing basis.



Desirous candidates should:
 Possess a Master’s Degree in Counselling or Clinical Psychology
 Speak English and Hindi and at least one regional language fluently and possess good
writing skills in English
 Be skilled in the use of computers for the purpose of documentation, data analysis and
email-based counselling
 Have sound knowledge of therapeutic process skills and psychotherapy
 Be willing to work in shifts on a weekly rotational basis
 Be willing to travel within Mumbai and to different parts of the country to conduct
outreach, training, and workshops
Preference shall be given candidates based in Mumbai having previous experience of at least
one year working in a counselling capacity. Candidates not having an academic background in
Counselling or Clinical Psychology need not apply. The position is for the initial period of one
year, and will be extended depending on performance. Please note that this is a full-time
position.


Desirous candidates may send their resum√© to icallhelpline@gmail.com before 4th April 2015. Late applications shall not be entertained.


For enquiries, contact;

Paras Sharma
Programme Coordinator – iCALL Psychosocial Helpline
Tata Institute of Social Sciences
Tel: 022-25525600

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