iCALL Psychosocial Helpline

Vacancy for Counsellor at iCALL Psychosocial Helpline, TISS 

iCALL Psychosocial Helpline; a field action project of the Centre for Human Ecology at the Tata Institute of Social Sciences Mumbai, provides counselling, support, information and referral to individuals in emotional and psychological distress, over the telephone and email. The helpline currently runs six days a week, from Monday to Saturday, from 10 AM to 10 PM. Going into its third year, iCALL is looking to expand its team to meet its growing requirements 

Job profile – Counsellor 

The candidate shall report directly to the Programme Coordinator at iCALL, and shall be

responsible primarily for answering calls, maintaining records, monthly reports of the calls attended

on the helpline. Additionally the candidate shall be expected to be proactive in carrying out

publicity and outreach activities for the promotion of the helpline. Candidates shall also be required

to deliver talks, training, and workshops on topics related to counselling, mental health and

psychosocial well-being. Selected candidates will have to undergo rigorous training before they

start attending to actual calls. Counselling will be a supervised activity whereby an opportunity to

learn and upgrade themselves on one hand and to take care of their own mental health issues on the

other, will provided on an ongoing basis. 

Desirous candidates must: 

• Possess a Master’s Degree in Counselling or Clinical Psychology 
• Speak English and Hindi and at least one regional language fluently and possess good writing skills in English 
• Be skilled in the use of computers for the purpose of documentation, data analysis and email-based counselling 
• Have sound knowledge of therapeutic process skills and psychotherapy 
• Be willing to work in shifts (Morning Shift – 10 AM to 6 PM, and Afternoon – 2 PM to 10PM), on a weekly rotational basis 
• Be willing to travel within Mumbai and to different parts of the country to conduct outreach,training, and workshops 

Candidates shall be required to be based permanently in Mumbai for the tenure of their contract

The position is for the initial period of one year, and will be extended depending on performance 

Please note that this is a full-time position. 

Last date for applications: 10th January 2015

For enquiries, contact:

Paras Sharma

Programme Coordinator

iCALL Psychosocial Helpline,

Tata Institute of Social Sciences, 

Mumbai

Tel. - 022-25525600

Email – icallhelpline@gmail.com